+44 (0)1223 659363 contact@acep.org.uk


The Consultation Institute Privacy Notice

Our contact details

Name: Karen Fourie

Address:Baystrait House, Station Road, Biggleswade, Bedfordshire, SG18 8AL

Phone Number:01767 318350


What type of information we have

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To segment you in terms of your user needs

We also receive personal information indirectly, from the following sources in the following scenarios:

  • IP & Cookies from your browser sessions

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@consultationinstitute.org

What we do with the information we have

We use the information that you have given us in order to design better products and services and to inform the discovery phase of our project build.  We will synthesise your feedback with that of others but you or your organisation will not be directly named or attributed in in any public or private findings report.

We will not share any of this information outside of The Consultation Institute.

How we store your information

Your information is securely stored, encrypted in a European data centre.

We keep personal information for the period of 12 months. We will then dispose your information by anonymising it.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [info@consultationinstitute.org] if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane




Helpline number: 0303 123 1113